Change of Mind: We are not required to provide a refund or replacement if you change your mind following your purchase of the Goods. Please choose carefully, refunds are not normally provided where you have simply changed your mind. We recommend you carefully consider the Goods before proceeding with your final order. If you make an error, please contact us immediately for assistance at firstname.lastname@example.org
Faults: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If we agree in writing to allow you a refund for any defect-free goods following your change of mind, please ensure the following steps are followed: